So, 4 months our from our wedding we had to change our entire reception venue and find room blocks elsewhere. Their counter offer was adding an additional 5 rooms to our courtesy block. The only positive was that they offered to return our initial deposit if we decided to cancel (I guess instead of apologizing?). ![]() We received no apology or excuses from the sales/catering manager or her supervisor and once we found out that another venue was available we decided to pull all of our business from the Marriott. The whole point of having our reception here was for people to also stay here but we were essentially booked out of our own wedding. So we had a total of 10 guest rooms reserved for a 230+ person wedding. She then finds out that the rest of the hotel is already booked for our hotel weekend. The property is around 8.1 miles from LJVM Coliseum, 8.5 miles from BB&T Field and 30 miles from Joseph S. A relative calls to book a room under our courtesy block and has a lot of trouble. Excellent location Located in Winston-Salem, 7.1 miles from M C Benton Jr Convention Center, Residence Inn by Marriott Winston-Salem Hanes Mall provides accommodations with free WiFi and free private parking. Fast forward to 4.5 months until the wedding - we had asked about starting a guaranteed room block a couple months before and never received a response. We were told we could add more rooms to the block as it got closer to the wedding - including rooms in a guaranteed block (for which we would be responsible for 80% of rooms left unbooked). We booked this venue over a year out from our wedding date and they had difficulty providing us with a courtesy room block agreement at that time - they eventually came up with 10 courtesy rooms. The remodeled rooms were really nice, the food was great, the lighting was great, and there were minimal issues on our special day.ĭo not book your wedding here! We had terrible service from the get-go which was my first red flag but I assumed our service would get better as the wedding approached - it did not. Overall, as the title given states, I would book again. Sometime during the night, one of the uplighting lights near the sweetheart table was knocked over and was not fixed. While this was not major for me, I could see where other brides would take issue.Ĥ. However, this was taken care of by a replacement when I said something to catering staff.ģ. One of the catering staff removed my plated dinner before I was finished. This staff member turned off the lights in the room at a time where we did not want the lights to be switched.Ģ. One of the catering staff did not work well with my wedding day of coordinator and DJ. The reason for not a solid 5 star rating is as follows:ġ. The sales staff was very pleasant to us the night of the wedding and left us complementary chocolate covered strawberries and sparkling apple cider (we chose non-alcohol) with a nice note in the presidential suite. The lighting team pleasantly surprised me with their work in colored room lighting, uplighting, and gobo lighting. We had a wonderful tasting experience when selecting food. My mother and I did a lot of talking with Carol Ann and she helped us a lot with the planning. This did not stop them from being as accommodating as they could for us. At the time of planning in 2017 for my 2018 wedding, they were going through some major renovations. We offer a fitness center with stretching zones and hydration station.I realize the last review on here is really bad. The bath areas feature oversized lighted vanity mirrors and walk-in showers are in all standard king rooms and suites. ![]() For your convenience enjoy complimentary Wi-Fi, fitness center and in the morning, enjoy our free breakfast buffet featuring an assortment of favorites. Spend your day exploring Old Salem, Reynolda Village and JDL Indoor Track Facility. Guest rooms offer a comfortable sofa, refrigerator, coffeemaker and microwave. SpringHill Suites by Marriott Winston-Salem Hanes Mall is a charming hotel located in Piedmont Triad. Or, you can take your drink to the adjoining courtyard featuring a 12-foot high fireplace. Relax in our lobby’s inviting living area with a brick stone hearth, theater nook, and unique local features. Bar & Grille serving classic American fare with a 60-inch HDTV or mix and mingle with a local brewed beer or a seasonal specialty cocktail. We offer a full service lobby bar, the Main St. Start each day with our complimentary breakfast and enjoy free Wi-Fi throughout the hotel. ![]() Walk to WFU Innovation Quarter, Old Salem Museum and Gardens, Salem College and the vibrant Arts District in downtown Winston-Salem. Welcome to Fairfield Inn & Suites Winston-Salem Downtown Downtown Winston-Salem walk to Innovation Quarter, Old Salem
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